The manufacturer warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date.
There is a ten year "No Leak" warranty, which does not cover leaks due to freezing. To have a leaking panel repaired or replaced, within the 10 year leak warranty, the panel needs to be sent back to the manufacturer to be inspected (cost of return shipping is the customer's responsibility). If the panel is freeze damaged, a $50 repair fee or replacement fee will be charged. Shipping and handling fees are to be paid for by the customer.
The manufacturer agrees, at its option during the warranty period, to repair and defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt.
WARRANTY LIMITATIONS This warranty does not include:
Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as freezing damage or use in rental or contract trade or commercial use.
Any condition resulting from incorrect or inadequate maintenance or care
Damage resulting from misuse, abuse, negligence, accidents or shipping damage
Dissatisfaction due to buyer’s remorse
Normal wear and tear
Damages incurred during transportation
Damages incurred during assembly or maintenance
Any used, previously displayed items
The Company makes no express warranty or condition whether written or oral and the company expressly disclaims all warranties and conditions not stated in this limited warranty. To the extent allowed by the local law of jurisdictions outside the United States, the Company disclaims all implied warranties or conditions, including any implied warranties of merchantability and fitness for a particular purpose. For all transactions occurring in the United States, any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this limited warranty may not apply to the Purchaser. For consumer transaction, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this Product to the Purchaser. All warranty claims must be filed by the consumer to the retailer of this product, who in turn is to contact the manufacturer regarding any warranty return or replacement. Please retain invoices for a minimum of one year for warranty purposes.
Claims for defective merchandise must be made within ONE year from invoice date. Claims for missing parts must be made within 60 calendar days after the merchandise is received
Any claim for defective merchandise returns must be packed in original packaging. Return shipping and handling fees are to be paid by the customer
To have a leaking panel repaired or replaced, within the 10 year leak warranty, the panel needs to be sent back to the manufacturer to be inspected (cost of return shipping is the customer's responsibility). If the panel is freeze damaged, a $50 repair fee or replacement fee will be charged.
We reserve the right to specify that items be returned to the manufacturer for inspection
Pictures are required to claim defective merchandise, along with a copy of the original invoice
If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace parts whenever possible
Please contact us at firstname.lastname@example.org or 661-7SOLAR7 (661 776-5277) for more information about how to file your claim.