Due to supply chain issues, our lead times are running longer than usual. Please contact us with any urgent shipping needs.

Shipping and Returns

Shipping within the lower 48 United States is FREE
Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands may incur an extra charge
We do not ship kit and panels to P.O. boxes.
If you would like to ship to a P.O. box, please contact us at info@heliatos.com or 661-7SOLAR7
Australian Customers: Please visit solaexchange.com.au


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


To initiate a return please email us at returns@heliatos.com. Please include your order #, date of order, and contact info. 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Contact Us

If you have any questions on getting an item shipped or how to return your item contact us at info@heliatos.com.